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Our workflow

1)Send some references pics -if you have- to meet your expectations

2)Book your appointment and make the full payment

2)Shooting day...yay!

3)Within 5-10 days receive the images package to do your own selection (Simple packages is 10 days and the other two packages are 5 days)

4) You have 5 days to send us your selection otherwise we will send our own selection sending an email with the files names

5) Get your final images within 5 days

Banff National Park Photographer ©Pixel Pumas Pro 2024-5.jpg

The Policy

Pixel Pumas – Service & Cancellation Policy
(Please read carefully to avoid any misunderstandings between us and you, the “Client”)

1. Booking & Payment

  • To hire us, you must choose one of the packages listed above and pay the total amount in advance.

  • Payment confirms your booking and serves as proof that you have read, understood, and agreed to this policy, as well as to what you can expect from our team.

  • Payments are non-refundable, except under the conditions stated in our cancellation policy (see Section 2).

2. Cancellation Policy

  • More than 30 days before your booking date: 90% of the total amount will be refunded.

  • Less than 30 days before your booking date: No cash refund will be provided. However, the full amount can be:

    • Credited for a future session (no expiration date), or

    • Transferred to another person of your choice.

3. Image Selection

  • You will have 5 days from the delivery of proofs to select your preferred images.

  • If no selection is made within this period, we will make the selection for you based on our professional judgment.

4. Weather Conditions

  • Banff National Park weather can be unpredictable. While we try to maintain flexibility with scheduling, we cannot guarantee specific natural conditions.

  • We recommend booking during favorable forecasts and considering sunrise, sunset, or cloudy days for the best lighting.

5. Editing & Deliverables

  • Standard editing includes: cropping, resizing, highlight/shadow recovery, and removal of small distracting elements.

  • Advanced edits must be requested before booking and may involve additional fees.

  • We do not provide RAW files (industry standard). Additional edited images can be purchased at transparent rates depending on the package.

6. Usage Rights & Exclusivity

  • We may use your images for portfolio, website, and marketing purposes.

  • If you prefer exclusive rights to your images (meaning we will not use them in any way), an exclusivity fee of $150 CAD applies.

7. Recommendations

  • Booking in advance is highly recommended.

  • Ideal shooting times are sunrise and sunset, and even cloudy days can provide beautiful, even light.

8. Contact

If you have any questions, please contact us before booking.

Sincerely,
Victor & Claudia
Pixel Pumas
We create your visual legacy.

Victor Saavedra Photography 2020 - Natural Bridge Yoho BC - Canada-2.jpg

Locations

Frequently asked questions

Our Packages

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1

Simple Package

20-25 Minutes session

5 People maximum

Up to 35 Digital Images edited

1-2 Locations within walking distance

10 days delivery

Extra image $35

Raw Video 360 Behind The Scenes +$70

Print and social media release

The simple the better

$350

2

Deluxe Package

40-45 Minutes session

10 People maximum

Up to 45 Digital Images edited

2-3 Locations within walking distance

5 days delivery

Extra image $25

Raw Video 360 Behind The Scenes +$50

1 Image delivery same day*

Print and social media release

Most popular

$550

3

Amazing Package

90-3hrs Minutes session

15 People maximum

Up to 65 Digital Images edited

5 Locations walking or driving distance in Town of Banff boundary*your location choice.

5 days delivery

Extra image $15

Raw Video 360  Behind The Scenes +$50

5 Images delivery same day*

Print and social media release

Best for big groups.

A tour in the best 5 spots

$1550

Peyto Lake Photoshoot ©Pixel Pumas 2025-2.jpg
Pixel Pumas Photographer Banff Lake Louise Moraine Lake Canmore
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